Buy crypto with SEPA (Euro only)

SEPA (Euro only)

Web

Buy crypto→ SEPA

For European users, select deposit, enter the quantity, and check “I agree”. In the next step, you will see your unique reference code and the deposit information of AlchemyPay.

APP

Account - Deposit - Fiat Deposit - SEPA

For European users, select deposit, enter the quantity, and check “I agree”. In the next step, you will see your unique reference code and the deposit information of AlchemyPay.

Steps for purchasing

1. Enter the amount you want to purchase through SEPA. After reading the precautions, please check “I agree”.
2. On the next page, you will see the unique reference code for your Pionex account. Please make sure you enter the correct reference code during the bank transfer.
3. After completing the transaction, please wait for 0-7 business days for depositing crypto to your Pionex account. If you do not receive the deposit after 7 business days, please contact our Live chat and the service agents will assist you.
4. If you want to check the historical records of SEPA, you can see them in “Order History”.

What do I do when I do not receive the deposit in my Pionex account?

Please provide the following information for service agents or email service@pionex.com when you do not receive the deposit after 7 business days.

1. Owner's name of the bank account

2. Owner's name of the Pionex account and the account email/phone number (including country code)

3. Remittance amount and date

4. A screenshot of the remittance information from the bank