Announcement of Pionex Service Impacted by Cloudflare (Restored)

Dear Users,

Due to a technical issue with Cloudflare, our services were affected during the outage period, and some functions were temporarily unavailable. Our technical team promptly contacted the relevant service provider to resolve the issue.

Please note:

• Due to the Cloudflare service provider outage, the APP and WEB were inaccessible during the incident, and full service was restored at 09:15 (UTC).

• All active trading orders were not affected by this outage and continued to operate normally.

We sincerely apologize for any inconvenience caused by this service disruption and will continue to monitor the service to ensure stability. If you have any questions, please feel free to contact our customer support team.

Thank you for your understanding and support.

Pionex Team
December 5th, 2025.