Dear Users,
During April 24, 2026, 11:30 – 11:58 (UTC), a pricing anomaly occurred in the Dual Investment (BTC) product, causing certain subscription orders to fail to execute normally.
To protect user assets, the platform has closed the affected orders during this period, and the corresponding subscription amounts have been fully refunded to your accounts.
If your account was affected, please log in to verify the refund. Should you have any questions, please feel free to contact our customer support team.
Thank you for your understanding and support.
Pionex Team
April 24, 2026
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