Announcement on Updates of Pionex Card Fees Schedule

Dear Users,

To further provide Pionex Card users with a higher-quality experience, Pionex will adjust the current Pionex Card fee schedule. The new rules will take effect on September 2, 2025 at 16:00 UTC.

1. Micro-transaction fee adjustments

• Definition update: adjusted from ≤ 50 USDT to ≤1 USDT.
• Fee reduction: the micro-transaction fee will be reduced from 0.5 USDT to 0.2 USDT.
• Free allowance update: the first 5 micro-transactions each month will be exempt from fees.

2. Fee refund mechanism for “Payment Canceled” orders

• Mechanism: for transactions whose order status shows “Payment Canceled,” the platform will refund the 1% fee;
• Typical scenarios: for example, PayPal small authorization reversals, Uber estimated fare refunds, etc., so users can feel more assured about refunds.

3. Fee standards for failed payments

To safeguard platform transaction security and prevent malicious behavior, we are clarifying the fee standards for failed payments:

• Failed payments: a fee of 0.5 USDT per transaction will be charged for failed payments;
• Free allowance: the first 5 failed payment transactions each month will be exempt from the failed payment fee;
• Fee waivers: no fee will be charged if the failure is due to “Merchant not supported,” “Authorization timeout,” or “System maintenance.”

We will continue to be committed to providing an excellent trading experience and service. If you have any questions, please contact our customer support team at any time.

Thank you for your support and understanding of Pionex!

Pionex Team
September 2, 2025