How to Buy Crypto with a Bank Card on Pionex (Express)

Buying cryptocurrency on Pionex has become so simple and convenient. Here is a detailed step-by-step guide to help you purchase cryptocurrency on the Pionex platform using a bank card.

Currently, we support Visa and Mastercard credit and debit cards for payments.

👉🏻 On the website
👉🏻 On the mobile app

Web operation step

Step 1: Click on the top navigation [Buy Crypto - Express] to enter the Express page.

Step 2:
1. Select the fiat currency and cryptocurrency you want to use;
2. Enter the amount you want to pay or the quantity you want to purchase;
3. Click [Add Card].
*If you have already linked a bank card, the card number of your linked card will be displayed directly. You can use the current card or change to a new card for payment.

Step 3: Enter your bank card information and click the [Pay] button to enter the 3D Secure verification for your bank card. Once completed, your card will be successfully linked.
*Please ensure that your bank card supports 3D Secure and meets international and online transaction eligibility. When linking the bank card, 1 unit of fiat currency will be temporarily frozen, which will be unfrozen once the linking is completed (no longer than 72 hours).

Step 4: After successfully linking the card, select your linked card and click the [Buy USDT] button to make the payment. The system will prompt you to enter verification information for authentication. Your 3D Secure verification typically takes a few seconds to process.

Step 5: Purchase complete. Once the transaction is completed, the cryptocurrency will be immediately deposited into your account.

APP operation step

Step 1: Click [Pionex] – [More] and go to the “Deposit & Withdrawal” category. Then click [Buy] and select [Express].

Step 2:
1. Select the fiat currency and cryptocurrency you want to use;
2. Enter the amount you want to pay or the quantity you want to purchase;
3. Click [Select Payment Method].

Step 3:
1. If you have already linked a bank card, you can select your card for payment and press the [Pay Now] button.
2. If this is your first time using the service, you need to link your bank card. When linking the bank card, 1 unit of fiat currency will be temporarily frozen, which will be unfrozen once the linking is completed (no longer than 72 hours).
*Please ensure that your bank card supports 3D Secure and meets international and online transaction eligibility.

 

Step 4: Enter your bank card information and click the [Pay] button. The system will prompt you to enter verification information for authentication. Your 3D Secure verification typically takes a few seconds to process.

Step 5: Purchase complete. Once the transaction is completed, the cryptocurrency will be immediately deposited into your account.

FAQ

Q: Why can't I withdraw my funds after completing Express Buy?
A: For every successful transaction, the amount purchased is subject to a T+1 withdrawal restriction.

Q: It has been more than 1 day after the completed transaction, and I'm still unable to withdraw my funds. Why is this happening?
A: If you have previously opted to remove the Express-Buy limit, each completed transaction is now subject to a T+60-day withdrawal restriction. For every successful transaction, you will need to wait for 60 days before you can withdraw the respective amount. 

Q: I have previously opted to remove the Express-Buy limit, and I want to cancel it. How can I do?
A: Once the Express-Buy limit has been removed, this action is irreversible. We recommend that you use alternative deposit methods to resolve this issue.

Q: How can I check on the status of the T+60 date?
A: Once you have completed an Express Buy transaction, you will receive an email regarding the update of the withdrawal restriction. 

Q: My Pionex account has more funds than the purchased amount. Why can't I withdraw it?
A: If you have purchased 1,000 USDC via Express Buy and your Pionex account has 1,500 USDT, all your funds must be in the Primary Account and unoccupied (not used in bots or open orders) before you can withdraw the excess 500 USDT.

Q: I made a purchase of 10,000 USDC on March 1st and 15,000 USDC on April 1st. When can I withdraw the funds?
A: The 10,000 USDC purchased on March 1st can only be withdrawn after 60 days (April 30th). The 15,000 USDC purchased on April 1st can only be withdrawn after 60 days (May 31st).

Locking Rules:
If you wish to withdraw before April 30th, funds valued at 25,000 USDC will be locked.
If you wish to withdraw before May 31st, funds valued at 15,000 USDC will be locked.
After May 31st, you can withdraw all your funds.

FAQ about Buying Crypto with a Bank Card

Please get in touch with Pionex Support if you have any other questions.