Can’t Receive Email Verification Code

If you cannot receive the email verification code, please check whether the following conditions exist:

1. Using the wrong website/app:
Solution: Please check the URL in your web browser to ensure you are using the correct website, Pionex.com, instead of Pionex.US. If you are using the app, please make sure you have downloaded the correct Pionex app.

2. Check the spam folder of your email.
Solution: If your email service provider sends Pionex emails into your spam folder, you can mark them as “safe” by whitelisting Pionex’s email addresses. You can refer to How to Whitelist Pionex Emails to set it up. Addresses to whitelist: service@pionex.com

3. Your mailbox is full.
Solution: delete some emails and try again.

4. The operation frequency is too fast, making the previous email verification code invalid.
Solution: Please note that the email verification code is valid for 8 minutes. We recommend reducing the frequency of requests and avoiding repeatedly clicking the "Resend" button. Wait until you receive the email verification code or until 8 minutes have passed before requesting a new code by clicking "Resend."

Please get in touch with Pionex Support if you have any other questions.