If your account is bound to both an email and a mobile number, and one of them (either the email or mobile number) can no longer be used, and your account is not bound to Google Authenticator, you can fill out this form to request unbinding your email or mobile number:

https://forms.gle/EqhakuKCrJpSf3kZ6

FAQ

1. Why can't I withdraw funds after resetting?
Your withdrawal function will be restricted for 72 hours after the resetting.

2. How to answer verification questions? Registration time, nickname, trading pairs, etc.
1) Registration Time: (Registration typically generates system emails or text messages with a verification code. Please trace back the registration date through such communications. Providing the year and month is sufficient.)
2) Nickname: (Please answer with the nickname you set for your Pionex account. If you didn't set one, please answer "None".)
3) Common device model names: (e.g., iPhone 16 Pro)
4) Trading Pair with Bot: (e.g., Spot Grid ETH/USDT)

3. How long does the review take?
It takes up to 48 hours from submitting the application to receiving the result.

Please get in touch with Pionex Support if you have any other questions.