You can check the status of your crypto deposit on the deposit history page in your Pionex account. This article will guide you through the process of locating this page and checking the status.

👉🏻 App operation step

👉🏻 Web operation step 

App operation step

After logging in click [Pionex] - [More] - [Deposit & withdrawal] - [Deposit] - [Clock Icon] - [Deposit]

Web operation step

After logging in, click [Wallet] - [Deposit] - [Deposit]. At the bottom of the webpage, you will be able to see the "Deposit History."

How to check the transaction process on the blockchain browser

You can search for the cryptocurrency name you deposited through CoinMarketCap and click on the “chain explorers” to select the network you are using.

For example, if you deposited USDT via Tron (TRC20), search for USDT on CoinMarketCap, click on the [chain explorers], select [tronscan.org] and enter the TRC20 blockchain explorer browser.

You can paste the TXID obtained from the external exchange or wallet into the TRC20 blockchain explorer to check the status of your deposit.

Need to confirm:

1. Whether the result/status field is displayed as complete/success
2. Whether the number of block confirmations is sufficient

You can select the cryptocurrency you deposited and the blockchain network you are using on the deposit page of Pionex. The page will display the number of block confirmations required for the deposit to arrive in your account. For example, take USDT deposited via Tron (TRC20)

If the withdrawal status from the exchange or wallet that initiated the withdrawal shows "completed," the "Result/Status" field on the blockchain browser is "successful," and the number of confirmations is sufficient, please wait patiently for 30 minutes. The funds will be credited to your Pionex account soon.

FAQ:

1. I deposited via the wrong chain, used the wrong currency, or my deposit has not arrived. Can I recover my funds?
After logging in, please go to the "Self-service recovery" page. Then choose [Deposit the wrong chain, the currency has not arrived] - [Fill out the form to retrieve] and complete the form. After we receive your submission, we will contact you within 3 business days.

2. Deposited to the old wallet address. Can I recover my funds?
After logging in, please go to the "Self-service recovery" page. Then choose [Deposit to the old wallet address] - [Deposit to the old wallet address] - [Retrieve Now] to complete the process.

3. Deposited funds that were not credited, but this does not fall under the previously mentioned situations. Can I recover my funds?
To potentially recover your deposited assets, please get in touch with Pionex Support.

4. What is a contract address, and can I deposit funds to it?
Since different cryptocurrencies can have similar names or tickers, Pionex provides the contract address that uniquely identifies each token, preventing confusion and ensuring that the correct token is deposited. However, please note that users should only deposit cryptocurrencies to the specific wallet address, and Depositing cryptocurrencies to the contract address may result in asset losses.

5. What is TXID and how to check?
TXID is the transaction record on the blockchain browser, called Tx Hash, Transaction ID, Transaction Hash, Transfer ID, etc., in different exchanges/wallets. You can find the withdrawal’s TXID in the withdrawal history record at the external exchange/wallet.

6. Can I deposit money to Pionex through any address or platform?
If your funds come from gambling or fraudulent platforms, your deposit will undergo an extended risk control review. Do not deposit funds to Pionex from sanctioned or high-risk entities, as this may result in restrictions on your account. If your deposit is under review, please complete the form for manual verification:  

• Mobile App: Go to [Pionex] -> [More] -> [Deposit]. Tap the clock icon in the top right, find your deposit record, and click [Please submit additional information].
• Website: Click [Wallet] -> [Deposit] in the top right, find your deposit record, and click [Please submit additional information] on the right.

Part of high-risk/sanctioned entities and cryptocurrency exchanges, and part of entities and cryptocurrency exchanges in sanctioned regions: Huione pay(汇旺)、Tornado Cash、Garantex、Suex、Nobitex and AbanTether.

This is public information and will be updated periodically. Please refer to the crypto deposit page for the most up-to-date information.

Please get in touch with Pionex Support if you have any other questions.