You can check the status of your crypto withdrawal on the withdrawal history page in your Pionex account. This article will guide you through the process of locating this page and explain the meaning of each specific status.
App operation step
1. After logging in click [Pionex] - [More] - [Deposit & withdrawal] - [Withdraw] - [On-chain Withdrawal] - [Clock Icon] - [Withdrawal].
Web operation step
1. After logging in, click [Wallet] - [Withdraw] - [Withdraw]. At the bottom of the webpage, you will be able to see the "Withdrawal History".
Various withdrawal statuses
| Status | Meaning |
| Reviewing | Your withdrawal request has been received and is under manual review. The review process may take up to 30 minutes. |
| Reviewed, withdrawing | Your withdrawal has been approved, and we are transferring the funds. This process may take up to one hour. |
| Processing | Your withdrawal request has been submitted and is currently processing on the blockchain. Depending on the blockchain processing speed this process may take up to one hour. |
| Complete | Your withdrawal request has been processed, and funds have been successfully withdrawn from your Pionex account. |
| Canceled | You have canceled your withdrawal request. |
| Rejected | Your withdrawal request was rejected by our system. |
FAQ:
1. I withdraw via the wrong chain, use the wrong currency, or my withdrawal has not arrived. Can I recover my funds?
Once the withdrawal status shows as 'Complete' in Pionex, it means the funds have been successfully withdrawn from your Pionex account. For any further assistance, please contact the receiving exchange/wallet support team.
2. If the withdrawal is processing but it exceeds the expected processing time, or "Rejected” what should I do?
If your withdrawal is marked as “Rejected” or has exceeded the expected processing time mentioned above, please provide your Pionex account's UID, along with a brief description of the issue to our live chat support or email us at service@pionex.com. We will check the progress of the withdrawal for you as soon as possible after receiving it.
3. Why is there no TXID (Transaction Hash) for internal withdrawals on Pionex?
For internal withdrawals, there will not be any TXID (Transaction Hash) as internal transfers are conducted within the Pionex platform and do not pass through any blockchain.
4. Can I withdraw money from Pionex to any address or platform?
Do not withdraw funds from Pionex to sanctioned or high-risk entities, as this may result in restrictions on your account. Part of high-risk/sanctioned entities and cryptocurrency exchanges, and part of entities and cryptocurrency exchanges in sanctioned regions: Huione pay(汇旺)、Tornado Cash、Garantex、Suex、Nobitex and AbanTether.
This is public information and will be updated periodically. Please refer to the crypto withdrawal page for the most up-to-date information.
Please get in touch with Pionex Support if you have any other questions.
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