Why are my assets have been frozen/occupied?

Account funds are usually frozen for the following reasons:

1. The running trading bots normally make the funds locked and unable to be used.
2. Manually placing sell or buy limit orders normally makes the funds locked and unable to be used.
3. When running the TWAP, will occupy the investment for one week.
4. Some of the funds are locked on spot-futures arbitrage bot while closing, adding, or withdrawing from the order.

You could check which bot or order is currently occupying your assets.

Path on Website: "Pionex home page" — "Wallet" — "Overview" — switch into "Primary account".

https://www.pionex.com/en/balance/trade

Select the cryptocurrencies you want to check and click "Occupation"

Path on APP: "Account" — "Primary Account" — "Spot Balances" Select the cryptocurrencies you want to check and click "Occupation status".