FAQ

Security Verification- SMS/Email/Google Authenticator

• How to Solve 2FA Code Error
• How to Bind Google Authenticator
• How to reset Google Authenticator 【Google 2FA】
• How to Reset Password when Google 2FA lost
• How to disable SMS/Email manually when logged in【Web】
• How to disable SMS/Email manually when logged in【APP】

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Account Functions

• Refill Referral Code
• How to reset the password
• Can't log in Account
• How to delete Account 【APP】
• How to delete Account 【Web】

Deposit/Withdrawal

• How to Deposit Crypto 【Web】
• How to Deposit Crypto【App】
• How to Withdraw from Pionex 【Web】
• How to Withdraw From Pionex【APP】
• How to view Deposit status at Pionex
• How to view Withdrawal status at Pionex

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Wallets

• How to view account assets
• Why are my assets have been frozen/occupied?

Tax Related

• How to download Transaction History Statement【Web】
• How to download Transaction History Statement【App】
• Crypto Tax Calculator

Other Topics

• Pionex account Safety Guide
• Pionex Transaction Fees
• What is Merkle Tree
• Why can't I create a trading bot?
• How to solve Bots error?