FAQ

Account Management

• Institutional Account Registration Guide
• Refill Referral Code
• How to Solve 2FA Code Error
• How to Reset Google Authenticator
• Steps to Manually Reset Google Authenticator
• Can’t Receive SMS Verification Code

See all 21 articles

Crypto Deposit/Withdrawal

• How to view Deposit status at Pionex
• How to View Withdrawal Status at Pionex
• Deposit Not Received – Troubleshooting Guide

Buy and Sell Crypto

• How to Buy Crypto with a Bank Card on Pionex (Express)
• FAQ about Buying Crypto with a Bank Card
• How to Withdraw Money from Pionex to Bank Account

Verification

• Pionex 100% Proof of Reserves (PoR) has completed the Independent Third-party Audits
• Pionex account Safety Guide
• What is Merkle Tree
• List of Unsupported Countries'/Regions' Phone Numbers & KYC Verification

Wallets

• How to Convert the Small Assets to USDT
• How to view account assets
• Why are my assets have been frozen/occupied?

Tax Related

• How to download Transaction History [Web]
• How to download Transaction History [App]
• Crypto Tax Calculator