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FAQ

Get answers to common platform questions

Account Management

  • Refill Referral Code
  • How to Solve 2FA Code Error
  • How to Reset Google Authenticator
  • Steps to Manually Reset Google Authenticator
  • Can’t Receive SMS Verification Code
  • Can’t Receive Email Verification Code
See all 20 articles

Crypto Deposit/Withdrawal

  • How to view Deposit status at Pionex
  • How to View Withdrawal Status at Pionex
  • Cryptocurrency Deposit FAQ
  • Buy crypto with SEPA (Euro only)
  • How to Withdraw Money from Pionex to Card or Bank Account

Buy and Sell Crypto

  • How to Buy Crypto with a Bank Card on Pionex
  • FAQ about Buying Crypto with a Bank Card

Verification

  • Pionex 100% Proof of Reserves (PoR) has completed the Independent Third-party Audits
  • Pionex account Safety Guide
  • What is Merkle Tree
  • List of Unsupported Countries'/Regions' Phone Numbers & KYC Verification

Wallets

  • How to Convert the Small Assets to USDT
  • How to view account assets
  • Why are my assets have been frozen/occupied?

Tax Related

  • How to download Transaction History [Web]
  • How to download Transaction History [App]
  • Crypto Tax Calculator
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