How to Solve 2FA Code Error

If the system keeps showing "wrong verification code" when entering the Google Authentication code, please try the following methods:

1. Synchronization time:

For the iOS system, please set the system time zone of your phone (if there is still show error, could try the (UTC+-1) time zone)

For the Android system, please set “Time correction for codes” to correct the time used to generate verification code on Google Authenticator.

2. Refresh the browser page or change to use the incognito mode to sign in.

3. Clear the browser cache and cookies.

4. Try to operate on the APP version again.

FAQ:

I have tried the steps mentioned above, but I'm still unable to resolve the issue. What should I do next?
If the above methods cannot solve your problem, we suggest you reset your Google Authenticator. Please follow the instructions in How to Reset Google Authentication.

Please get in touch with Pionex Support if you have any other questions.