How to Solve 2FA Code Error

If the system keeps showing "wrong verification code" when entering the Google Authentication code, please try the following methods:

1. Synchronization time:

Please update your Google Authenticator app to the latest version, as the "Time correction for codes" option has been removed. The app now automatically syncs time with Google's servers. If codes aren't working, check that your device's time and date settings are set to "Automatic" or synced with the network. We'll provide general instructions for both Android and iOS to help adjust these settings.

For the iOS system, enabling automatic date and time:

(If there is still a show error, you could try the (UTC+-1) time zone)

For the Android system, enabling automatic date and time:

Note: Suppose you are unable to locate the settings to set your date and time automatically as described above, please reach out to the support team of the device you purchased.

2. Refresh the browser page or change to use the incognito mode to sign in.

3. Clear the browser cache and cookies.

4. Try to operate on the APP version again.

FAQ:

I have tried the steps mentioned above, but I'm still unable to resolve the issue. What should I do next?
If the above methods cannot solve your problem, we suggest you reset your Google Authenticator. Please follow the instructions in How to Reset Google Authentication.

Please get in touch with Pionex Support if you have any other questions.