Institutional Account Registration Guide

As the digital asset market evolves, more institutions require professional trading services. Pionex offers such services to help corporations, funds, and other legal entities manage crypto trading and investments. Please follow the steps below to submit your registration request:

Registration Steps

1. Register with an institutional email address

   • Web: Visit the Pionex website, click “Sign Up” (upper right), and select “Sign up with Email.”
     

   • Mobile: On the registration page, tap “Sign up with email.”
     

2. Download the registration package for institutional users

3. Complete the “Pionex Institutional Due Diligence List” and gather the required documents. (Available in both Word and PDF formats.)

4. (Optional) Fill out the “Authorization Letter – Institutional Client.”

5. Submit the completed form and documents via email from your institutional address to onboarding@pionex.com, with the email subject formatted as:
   [Your Institution’s Name] – Account Opening

6. The compliance team will review your application and may request additional information or documents during the process.

Once approved, you will receive a notification via email. Please make sure to keep your Pionex account updated. If any of the information or documents you provided change, email onboarding@pionex.com within 7 days of the change.

FAQ

1. What’s the difference between an institutional account and a personal account?
Functionality and trading experience are identical. The difference lies in KYC: institutional users must provide company registration documents and corporate representative ID, while personal users submit individual identification only. Once verified, both account types have full access to Pionex’s trading features.

2. Can institutional accounts use fiat deposit and withdrawal services?
Yes. Pionex supports fiat on/off ramps for institutional accounts, including Express Buy and third-party channels. Available currencies and regions vary—please refer to the relevant product pages for details.

3. How is the LV.2 verification of nationality determined?
Secondary verification is based on the company’s registered address and the jurisdiction specified on the business license. The system auto-detects your registration jurisdiction based on these documents. If your company has branches in multiple regions, the primary registration jurisdiction applies.

4. Are there additional fees for institutional registration?
No. Institutional account registration is completely free—no sign-up or annual fees. Once registered, you’ll have access to all trading services. Standard trading fees apply and are charged as per the platform’s fee schedule; see the official website’s latest announcements for specifics.

5. Which regions are supported for institutional registration?
Pionex accepts institutional accounts globally, except for jurisdictions restricted by local regulations. If your institution is located in a restricted region, the registration automatically fails. See the detailed list of restricted countries/regions in the following link:
https://support.pionex.com/hc/en-us/articles/5929910517273