Beginners Guide to Identity Verification

1. How to increase the withdrawal limit?
After successfully completing the Level 2 identity verification, you can increase the deposit and withdrawal limits.

2. I have multiple nationalities. Which nationality should I use for identity verification?
To successfully pass the verification, please try to use the nationality that is closely tied to your personal identity.

3. What are considered valid government-issued IDs?
Government-issued IDs are those officially issued and legally recognized by the government, including passports, certain national identity cards, driver's licenses, etc.

4. Why can't I complete identity verification if I am under 18 years old?
As per laws and regulations, you must be 18 years old or above to use our services.

5. Why do you need to submit a selfie for account verification?
We need to compare your selfie with your ID photo to verify your identity. We will securely store user selfies and will never disclose them to third parties.

Please get in touch with Pionex Support if you have any other questions.