If your account is only bound to an email address or mobile number, and you can no longer use that email or mobile number (and your account does not have Google Authenticator enabled), you can fill out this form to request the transfer of your assets to a newly opened Pionex account: https://forms.gle/EqhakuKCrJpSf3kZ6

FAQ

1. How to answer verification questions? Registration time, nickname, trading pairs, etc.
1) Registration Time (Registration typically generates system emails or text messages with a verification code. Please trace the registration date back to such communications. Providing the year and month is sufficient.)
2) Nickname: (Please answer with the nickname you set for your Pionex account. If you didn't set one, please answer "None".)
3) Common device model names: (e.g., iPhone 16 Pro)
4) Trading Pair with Bot: (e.g., Spot Grid ETH/USDT)

2. How long does it take to get the result after applying?
It takes up to 72 hours from applying to receiving the result.

Please get in touch with Pionex Support if you have any other questions.