If your Google Authenticator is accessible and working correctly, you can reset it by following the steps below, and we will show you how to do it separately for Web and App.

You can follow these steps to Reset your Google Authenticator Pionex.

👉🏻 Web operation step

👉🏻 App operation step

Website operation step

1. Log into Pionex, then click "Avatar" - "Security" - "Unbind" to unbind Google Authenticator.

2. Enter the Google Authenticator verification code and click "Submit" to complete the unbinding.

Mobile app operation step

1. Log into Pionex, then click "Avatar" - "Security" - "Unbind" to unbind Google Authenticator.

2. Read the instructions, click "OK" enter the code, and click "Confirm" to unbind.

FAQ:

1. Why can't I withdraw assets after resetting Google Authenticator?
For risk control reasons, the system will prohibit asset withdrawals for 24 hours after the Google Authenticator reset has occurred on your account to ensure the safety of your account assets.

2. The system is prompting 'invalid verification code.' How can I resolve this?
Please refer to the 2FA Code Error article for troubleshooting.

Please get in touch with Pionex Support if you have any other questions.